A scanner in Welcome Back is a staff account that allows your team to scan customer loyalty cards, award points, and redeem rewards.
How to create a scanner
Go to Locations in the Dashboard.
Select the location where this scanner will operate.
Open the Staff tab and click + Assign Staff.
Enter a name, select the linked card, and create a username and password.
Save — the scanner is now active and ready to use.
Scanner configuration options
Require ticket amount — the cashier must enter the purchase amount when scanning.
Require receipt code — links the transaction to a POS receipt number (minimum 5 characters).
Forced points amount — automatically awards a fixed number of points on each scan without manual input. Ideal for high-volume operations.
Estimated ticket amount — used for revenue tracking when no amount is entered manually.
How staff access the scanner
The scanner is a web app at app.welcomeback.io. Staff open it in their phone's browser and log in with their scanner credentials. No app download needed. They can also install it to their home screen for quick access.
Have more questions? Send us a message in this chat and we'll help you out.