To ensure fast, error-free scanning in your loyalty program, follow these recommendations based on your service type.
By service type
Counter service (cashier or bar): Use an iPad or fixed tablet. A USB QR reader is also an excellent option for very high volume. The scanner stays open on the screen and staff process transactions one after another.
Table service: Use a smartphone. The waiter carries the phone, scans the customer's card at the table, and the transaction is done in seconds. No need to bring the customer to the counter.
Delivery: Consider including the QR poster in bags. Customers can scan to earn points on their delivery order. Process the transaction manually from the Dashboard using the customer lookup.
Device recommendations
Any phone or tablet with a browser and camera works
Install the scanner to the home screen for app-like access
Keep the screen awake during service hours
Use Safari on iPhone, Chrome on Android for best camera compatibility
Avoiding common errors
Make sure camera permissions are enabled in the browser
The customer must show the QR from their Wallet app, not a screenshot
If the session expires, re-enter credentials — this is normal after inactivity
For very dark environments, increase screen brightness on the customer's phone
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