š How to Access the Scanner
You have two ways to access the scanner:
Go directly to scanner web-app from any browser.
Log into your dashboard, go to the āScannersā section, and click the āGo to Scannerā button for the location you want to operate.
š Log in with Your Scanner Credentials
Once youāre on the scanner page:
Enter the username and password assigned to the scanner for your location.
These credentials should be simple and known by your staff.
Important: Remember that scanner credentials are not the same as the credentials for your dashboard.
Scanner credentials will always be visible on the "Scanners" tab in the dashboard. If you donāt have access, contact the administrator of your loyalty program.
šø Activate the Camera and Scan the Pass
Tap the āOpen Scannerā button.
The browser will ask for camera access ā you must allow it for the scanner to work.
Point the camera at the customerās digital pass QR (in their Apple Wallet, Google Wallet, or a saved image).
The system will recognize the customer and display their loyalty progress.
ā Add Points and Record the Purchase
After scanning the pass, youāll see the customerās information:
Enter the number of points to award (based on your loyalty logic).
Enter the purchase amount (this helps with more complete reports).
Click āAdd Points.ā
š Redeem Available Rewards
If the customer has rewards available, they will appear automatically:
Click on the reward to redeem it.
The system will update the customerās status and deduct the corresponding points.
This ensures the customer receives their benefits and the business maintains control over reward redemptions.
š Review Customer History
At the bottom of the scanner, you can view:
The customerās complete visit history
Previous transactions, including earned points, redemptions, and purchase amounts
This gives you valuable insight into each customerās behavior and relationship with your business.
ā Best Practices
Keep the camera lens clean for faster scans
Use the scanner on a device with a stable internet connection
Train your staff to add points and redeem rewards accurately and efficiently
Have questions or want to test the scanner in your business?
Chat with us and weāll help you in minutes.