If you sent a notification and your customers say they didn't receive it, here are the most common causes.
1. The customer has notifications disabled on their phone. On iPhone: Settings → Wallet → Notifications → Enable. On Android, the process is similar in Google Wallet settings.
2. The customer had no connection at the time of sending. The notification is delivered automatically as soon as they reconnect to the internet — it's not lost.
3. Google Wallet daily limit. Google allows a maximum of 3 notifications per card every 24 hours. If you sent several in the same day, the remaining ones will be delivered the following day.
4. Check the status in History. Go to Marketing → Push Notifications → History to see if the send was processed correctly and how many recipients received it.
To send a new notification: Marketing → Push Notifications → + Send now.
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