The inactivity automation lets you reconnect with customers who stopped coming, sending them an incentive before they forget you.
Go to Automations → New automation and select Inactivity.
Define how many days without a visit trigger the rule (for example, 30 days).
Choose the reward you want to offer as an incentive to bring them back.
Write the message: "We miss you! Come back and enjoy this free coffee."
Activate the automation.
The system checks every day which customers have gone X days without transactions and sends them the reward automatically. They won't receive the reward twice for the same rule — the system handles this on its own.
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