One of the most powerful advantages of Welcome Back is that cards update in real time, without the customer needing to do anything.
When your team registers a transaction with the scanner, the system sends a silent signal to the customer's phone. The phone automatically downloads the updated version of the card and shows the new points balance — all within seconds.
This works for both Apple Wallet and Google Wallet. The customer may receive a notification on their lock screen saying "You earned 15 points at Café del Centro". This real-time experience is what makes customers remember and use their card.
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