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What to do when my payment fails

If your payment failed, you can easily solve it from your dashboard

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Written by Seba de Welcome Back

What happens when a payment fails

Immediately: Dashboard access is blocked. Existing customer cards continue working normally. You receive an email notification.

After 7 days: All service is blocked — both Dashboard and card distribution. Your customers won't be able to use their cards.

How to fix it

  1. Go to Settings → Billing in your Dashboard (even if access is limited, the billing section remains accessible).

  2. Update your payment method with a valid card.

  3. The system will automatically retry the payment.

  4. Access is restored immediately once the payment is processed.

If access is fully blocked

Contact our support team via this chat and we'll help you restore access manually after verifying the payment.

Have more questions? Send us a message in this chat and we'll help you out.

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