Key concepts
Rewards per card: Each card has its own prize catalog
Dynamic management: You can add, edit or delete prizes at any time
No limits: Create as many prizes as you want
One prize per threshold: You cannot have two prizes at the same point/stamp amount
Configuration by card type
💸 For Cashback
Go to your cashback card settings
Set the return percentage (we recommend ~10%)
Save - Done! Cashback is automatic
For Points and 🎫 Stamps
Go to "Cards"
Select your Points or Stamps card
Click on "rewards"
Click on "create rewards"
Complete the fields:
Name: Clear description (e.g. "Free coffee")
Threshold: Points or stamps needed (e.g. 100 points)
Cost: For your internal control - customer doesn't see this
The system will automatically order prizes from lowest to highest threshold. These prizes are dynamic, meaning they can be edited, modified, and even deleted after being created.
Note: Changes apply immediately and customers see them in real time.
General tips
✅ Recommended structure
First prize: Relatively easy (50-100 points or 3-5 stamps)
Intermediate prizes: Regularly spaced
Top prize: Aspirational but achievable
💡 Best practices
Use specific names: "Free Cappuccino" vs "Free drink"
Update based on season or inventory
Use the cost field to calculate program ROI
Quick examples
Coffee shop (Stamps)
5 stamps → Size upgrade 10 stamps → Free drink 20 stamps → Full breakfast
Retail (Points)
100 points → 10% discount 300 points → Gift product 1000 points → $50 credit
Troubleshooting
"I can't create a prize at that threshold" A prize already exists at that amount. Delete it first or choose another threshold.
"Customers don't see the prize" Verify you saved the changes. Prizes appear instantly.
"Does the customer see the cost?" No, it's only for your internal control and reports.
Metrics to monitor
Most redeemed prizes
Average cost per redemption
Time to reach each prize
Redemption rate per prize
💡 Tip: Start with 2-3 prizes and adjust based on customer demand.