Each type of business has its own rhythms, customers, and opportunities. Here's how to adapt Welcome Back to your operation so it works from day one.
Restaurants
Points program: Restaurants tend to have higher average tickets. A good rule is 1 point per $1,000 CLP spent, with redemption starting at 500 points. This drives repeat visits without making rewards feel out of reach.
Automation: Set up an inactivity trigger at 30 days to bring back customers who haven't visited. A "We miss you" message with a free appetizer converts well.
Scanners: Assign one scanner per table server or cashier for cleaner reporting. Use forced points at lunch rush to speed up checkout.
Coffee shops
Stamp program: The classic "buy 9, get 1 free" model works perfectly with Welcome Back stamps. Set your cycle size to 9 or 10 and configure a free coffee as the earned reward.
Welcome points: Give 1 stamp at enrollment to get customers started immediately — a full empty card feels discouraging.
Bars and casual dining
Cashback program: Works well when ticket amounts vary significantly. 5% cashback on every purchase feels tangible and immediate.
Push notifications: Use them for happy hour reminders and special events. Keep it to 1-2 per week maximum.
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